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By the time you open your mouth in any important conversation, the room has already formed an impression of you. The D layer determines what that impression is. I want to tell you about a leader I will call Elena. Elena was a chief marketing officer at a mid-sized consumer brand. Brilliant strategist. Trusted by

I got fired from a pizza place when I was in college. It was the Fourth of July, we were understaffed, and my manager had me running the register, bussing tables, taking orders, and making pizzas, all at once. I was doing my best. I still couldn’t keep up. What does getting fired from a

A client asked me a question recently that I think about often. He wanted to know how to help someone on his team see their own blind spot. Not tell them about it. Help them actually see it themselves. My answer surprised him a little. Work on your own first. He’d been hoping for a

My thoughts have been completely negative lately. If I’m honest, I’ve been living in a victim mentality. The irony isn’t lost on me. I’m a coach. Helping people shift their mindset is one of the biggest parts of my job, and here I was, needing someone to shift mine. So I brought my struggles and

Last night John and I sat across from each other and marked twenty-six years married. We talked for a long time about what we have learned about ourselves inside this marriage. The upsets that kept showing up, the milestones, the love, the safety it takes to keep growing and keep changing with another person for